Booking and Payment
- Reservation: A reservation is confirmed once the required deposit has been received. All trips are pre-booked and quoted per vehicle.
- Deposit and Balance: A 50% deposit is due at the time of booking. The remaining balance is due one week before the service date, unless a corporate billing arrangement has been approved in advance.
- Payment Methods: Accepted payment methods include online payment by credit card or debit through a secure payment link. Cash is not accepted.
- Quote Validity: Quotes are valid for 72 hours unless otherwise stated.
- Currency: All prices and payments are in Canadian dollars.
- Private Bookings: Every booking is private. The vehicle is reserved for your group and is not shared with other passengers.
Cancellations and Refunds
- More than 72 hours before the service date: full refund of any deposit paid.
- Between 24 and 72 hours before the service date: 50 percent of the total fare is refundable.
- Less than 24 hours before the service date: the full fare becomes non-refundable.
- No-shows or last-minute changes may result in full charges.
- To request a refund, contact Odyssey Shuttles by email at info@odysseyshuttles.ca.
Passenger Safety and Luggage
- Safety: All passengers must follow Ontario safety requirements, including wearing seat belts where provided.
- Child Safety Seats: Child safety seats must be supplied by the passenger unless arranged in advance.
- Accompanied Travel: Children under the age of 8 must be accompanied by a passenger aged 16 or older. No exceptions will be made.
- Luggage: Luggage must fit safely within designated storage areas. Excess or oversized luggage may require a larger vehicle. For pre-booked rides, confirm in advance how much luggage will be brought so Odyssey Shuttles can make the necessary arrangements.
- Items Not Safely Secured: Drivers may refuse items that cannot be safely secured.
Delays, Weather, and Operations
- Delays and Weather: Travel times may be affected by traffic, weather, or road conditions. In the event of delays beyond its control, Odyssey Shuttles will make every reasonable effort to accommodate your schedule.
- Mechanical Issues: If a mechanical issue occurs, a comparable replacement vehicle will be arranged whenever possible.
- Vehicles: Vehicles shown on this website are for reference only, and the actual vehicle may vary in color and exact model.
- Wi-Fi Service: Wi-Fi is not available on all trips.
Conduct and Liability
- Passenger Conduct: Passengers are expected to behave respectfully and follow the driver's instructions at all times.
- Alcohol: Alcohol is not allowed on board Odyssey Shuttles vehicles. This applies to every charter, shuttle, and private booking, regardless of group size or occasion.
- Vehicle Damage: Any damage caused to the vehicle by passengers may result in additional charges.
- Personal Items: Odyssey Shuttles is not responsible for lost, damaged, or forgotten personal items.
- Odyssey Shuttles Liability: Odyssey Shuttles is responsible for the transportation it provides with its own vehicles and drivers. The company is not responsible for any actions or omissions by third parties.
Privacy and Communication
- Contact Information: Client contact information is used to coordinate transportation services and to respond to quote requests. The Privacy Policy page explains how personal information is collected, used, and shared.
Effective Date: October 8, 2026
Location: Ontario, Canada